Buying a song, book, or movie from the iTunes Store is usually simple and worry-free, but sometimes problems crop up with your iTunes purchases.
4 Ways to Solve Problems With iTunes Purchases Share Pin Email Print Getty Images iPhone & iPod. Symptoms Basics. Tap on Music, Movies, or TV Shows to see the specific media you purchased. If you have Family Sharing, you can tap on the individuals in your family group below. Think you can't get a refund from iTunes? Find the movie, TV show, or music that you want to redownload, then click in the upper-right corner. The movie, TV show, or music downloads to your iTunes library. Don't see the item that you purchased? ITunes Digital Booklets download with any music that they came with. To find them, open iTunes, click Library, and click Songs.
If you lose your internet connection during the purchase or download, or there's an error on Apple's side, you can end up paying for something but not being able to enjoy to your new content. Some of the common problems that occur in these situations include:
If you're facing one of these problems, here are 4 steps you can take to get the content you want from iTunes.
1. What To Do If iTunes Purchase Didn't Happen
Feb 1, 2019 - Buying a song, book, or movie from the iTunes Store is usually simple and worry-free. A partially downloaded file that can't be played or used.
The easiest type of iTunes purchase problem to solve is if the purchase simply didn't happen. In that case, you just need to buy the item again. You can check to make sure the purchase didn't happen using iTunes by following these steps:
You can perform the same check using the iTunes Store or App Store apps on an iOS device:
In both cases, if the item you were trying to buy isn't listed, you weren't charged for it and the purchase didn't happen. Just head back to the iTunes or App Store and buy it like you normally would.
2. Check for Available Downloads in iTunes
In some cases, you may run into a download that begins and then stalls out before it completes, or never completes at all. If that's the issue you're facing, you should be able to restart the download easily by following these steps:
3. Redownload iTunes Purchases Using iCloud
If your purchase succeeded and the item you're looking for doesn't come up when you follow the steps from the last section to check for downloads, there's a simple solution for getting your missing content: iCloud. Apple stores all of your iTunes and App Store purchases in your iCloud account where you can easily redownload them.
Hunting games no download required. Read this article for step-by-step instructions on how to use iCloud to redownload iTunes Store purchases.
4. How to Get iTunes Support From Apple
The first three options in this article should solve most iTunes purchase problems. However, if you're one of the unlucky few who's still got a problem even after trying them, you've got two options:
How to Get a Refund From iTunesHow to Get a Refund From iTunes
Sometimes the problem with your iTunes purchase isn't that it didn't work. Sometimes the purchase went through fine but you wish it didn't. If that's your situation, you may be able to get a refund. To learn how, read How to Get a Refund From iTunes.
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Once you purchase music from iTunes, you can download it onto any of your authorized computers, both those at home and those in your office. You might want to use a specific song that you purchased at home to go along with a business presentation for work; or add the song to your company's website. It's important to have the ability to download your previously purchased music wherever and whenever you need it. In addition, if you buy a new computer, or lose music that you purchased on iTunes, you can always re-download it for free on an authorized computer. Downloading previously purchased music will help you skip the step of syncing devices, or copying files from one device to another.
1.
Navigate to the store menu on the top of your iTunes program. Click “Store” followed by “Authorize This Computer.”
2.
Enter your Apple ID and your password. Click “Authorize.”
3.
Click “Purchased” from the Store menu on the left side of iTunes.
4.
Click the arrow to the right of “Download Previous Purchases” from the lower right corner of iTunes.
5.
Click the “Music” icon from the top, under the Purchased link.
6.
Select the song you want to download and click the Cloud icon with the downward-pointing arrow. Your song will download onto your computer immediately.
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References (3)Download Music From Itunes For FreeResources (1)About the Author
Bonnie Crowe is a mother of two teenagers; a teacher and author of children's books, curriculum and articles on English grammar, literature, technology, art, parenting and career guides for high schoolers. She's a former director of AOL Parenting, a member of SCBWI, and a graduate from the University of California,Berkeley.
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Crowe, Bonnie. 'How to Download Music Already Purchased From iTunes.' Small Business - Chron.com, http://smallbusiness.chron.com/download-music-already-purchased-itunes-53285.html. Accessed 05 June 2019.
Crowe, Bonnie. (n.d.). How to Download Music Already Purchased From iTunes. Small Business - Chron.com. Retrieved from http://smallbusiness.chron.com/download-music-already-purchased-itunes-53285.html
Crowe, Bonnie. 'How to Download Music Already Purchased From iTunes' accessed June 05, 2019. http://smallbusiness.chron.com/download-music-already-purchased-itunes-53285.html
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